Contact the Ombuds Office

Welcome to Athabasca University's Ombuds Office. Our office provides impartial, independent, and confidential support services to all members of the online community. Our main goal is to ensure that all students, staff, and faculty are treated fairly and equitably.

If you believe that you have been treated unfairly or wish to speak to someone about a current issue or concern, our Ombudsperson would be happy to hear from you. If you have a problem and believe our Ombudsperson can help, contacting our office is easy! Please complete the intake form below.

Complaint form

Date : 2025-06-14

All fields marked with an * are mandatory.

Personal information

Name * :

Email * :

Telephone:

Can leave a message/voicemail

Alternate Phone:

Can leave a message/voicemail

Gender:

Gender Other :

Age group:

Student ID #:

Prior Contact:

Visited website:

Country:

Province:

Special instructions:

School / Program Area

Constituency * :

Constituency Other :

Faculty:

Program:

Course:

Add course

Request for Assistance

Referred by:

Other reference:

Nature of Contact:

Other Nature of Contact :

Reasons for coming to the Ombudsoffice:
Suspect unfair treatment
Need information about policies and procedures
Want to discuss possible options
Want to complain about a person or department
Other (Specify)
Other:

Do you grant permission for the Ombuds Office to initiate inquiries into your situation or complaint with the necessary designates at AU. * :

Summary of complaint and steps taken to resolve * :

Why do you believe you were treated unfairly?:

To resolve your situation, what needs to happen?:

Formal process or procedures in progress or already used:

Others you have consulted about this request:
Tutor
Course Coordinator
Program Director
Dean/Associate Dean
Centre Chair
Office of the Registrar
Accessibility Services
Counseling Services
Advising Services
Learning Services Tutorial
Tutor/Academic Expert
Other (Specify)
Other:

Specify:

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